BLACK SHADOW TRADING GMBH

“Super friendly and competent! Will come again and buy more ufpro gear!”

“Sehr schneller Versand, Super Ware. Jederzeit wieder”

“Actually, 5 stars are far too few in terms of selection, prices, offers, fast delivery and advice! But for the outstanding, quick, uncom­plicated and customer-oriented service, you should actually be able to assign at least 10 or more stars. After ordering online, I had a complaint that was definitely not caused by Black Shadow! A quick phone call, followed by the request to send a short email, and Black Shadow has already checked with the manu­facturer whether the product from a limited edition series would still be available for exchange. Then I sent the complaint to Black Shadow and already had the new product in my hands 5 days later (including the weekend in between)! And now the best: When I ordered, the product was no longer in stock in the color I wanted, which I noted by email in the course of the complaint. And lo and behold: The replaced product was then also in the color that I originally wanted! In other words: This is how service works with an online order in 2021, if there are people behind it who can not only be contacted directly, but who also care about the satis­faction of their customers! Many a retailer or online shop operator could take an example!”

“Well-stocked business! Staff (a woman) extremely hard-working and patient. Unfor­tu­nately, in the shopping frenzy, I over­looked the time (lunch break from 12 noon) and the saleswoman said nothing. Sorry to the nice saleswoman !!! TOP”

“I’ve already ordered a few things from Black Shadow – each time they were sent extremely quickly and delivered just as quickly by DPD. Had to send back shoes twice because of the wrong size – the return was very uncom­plicated every time. Very good deal, can be recom­mended!”